TCM Client Survey NEW Name * First Name Last Name Email * Company * Process Why do your customers choose your firm? * Why do your employees come to work for your firm? Why do they stay? Why do they leave? * What are your most important core values? * Do you have a strategic plan? When was it last updated? How was the plan developed? Who was involved in the process? Purpose What is the biggest risk facing your firm today? What key metrics are used to measure success today? How frequently are they measured? What types of benchmarking are currently utilized by your organization? What strategic changes have you made resulting from process improvement? Describe your firm's experience with Lean or Six Sigma. Describe your firm's experience with Partnering. Describe your firm's experience with Joint Ventures. Describe your firm's experience with Mergers & Acquisition. People How do you currently attract talent to your organization? How many employees do you have in your organization? What tools are used to determine promotions and upward mobility? What tools are used to evaluate & develop talent in your organization? What type of mentoring programs exist in your organization? What type of succession planning exists in your organization? How do you analyze compensation in your organization? Thank you!
